Responsibilities
· Assist the Retail Store Manager in planning and implementing strategies to attract customers
· Coordinate daily customer service operations (e.g. sales processes, orders and payments)
· Track the progress of weekly, monthly, quarterly and annual objectives
· Monitor and maintain store inventory
· Evaluate employee performance and identify hiring and training needs
· Supervise and motivate staff to perform their best
· Coach and support new and existing Sales Associates
· Monitor retail operating costs, budgets and resources
· Analyze consumer behavior and adjust product positioning
· Handle complaints from customers
· Conduct regular audits to ensure the store is functionable and presentable
· Make sure all employees adhere to company’s policies and guidelines
· Act as our store’s representative and set an example for our staff
Requirements and skills
· Prior experience as a Retail Assistant Manager or similar position
· Experience with recruiting and performance evaluation processes
· Familiarity with financial and customer service principles
· Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
· Leadership and organizational abilities
· Interpersonal and communication skills
· Problem-solving attitude
Job Type: Full-time
Salary: From R9,500.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service (Preferred)
